FAQ

Frequently Asked Questions

Here are Michael’s personal responses to some of the more common questions we get. If you still have questions or if you are ready to talk, give us a call at (608) 235-9492.

Yes…and yes. My experience has shown that leaders often prefer to work directly with the principal of a consulting firm, whom they have begun to know and trust. Yet, much of the work might be done through the principal’s associates within their firm. As an independent consultant, leaders know exactly who they will be working with throughout our engagement.

As for the second half of the question. If we’ve uncovered challenges within your organization that I do not have the expertise to help with, I have partnerships with other consultants and consulting firms that have a variety of experiences that I do not. If we agree there is a need, I may invite someone to assist in that specific aspect of our work together.

Well at this point, I’m not sure that I am! Only after we’ve spent time together in a period of discovery will we be able to mutually agree if there is a good fit between your needs and my experience. But what I hear most frequently from clients is how they appreciate that I have “lived in their shoes”.

After years of both management and consulting experience, I later became CEO and majority owner of a technology company struggling from its recent growth. I served for almost a decade on the board of a rapidly growing church requiring a complete transformation of its board governance process and have consulted with numerous organizational leaders throughout my career. I also have a Christian worldview (see below). We will decide together if I am the right person for your unique situation.

Yes, I have experience in both. But the reality is that there is one underlying constant in all types of organizations. People. Whether church, nonprofit, or business, all leaders seek to productively organize people around a common mission, achieving their unique goals. The missions and goals differ significantly – but the people and organizational issues are similar. And they get exceedingly more difficult as the organization grows.

My focus is on leadership and organizational structure and practices that must evolve and develop, as the organization develops. No matter what type of organization.

Throughout a client relationship I often alternate roles between consultant, coach, and confidant. There is a distinct difference in these roles and a unique value for each:

  • CONSULTANT (Advice on “What to Do”)
    The role of a consultant is to offer recommendations given their specific, applicable experience. The leaders are seeking advice and want to learn from the consultant’s related experience.
  • COACH (Guidance in “How to Think”)
    A leadership coach is engaged to ask questions, offer insights, and facilitate discussion. The goal is to help leaders see other perspectives, “reduce the fog” in their thinking, and encourage them to reach their own conclusions.
  • CONFIDANT (Simply “Being There”)
    Organizational leadership can be a lonely place. There is often a need to have a trusted confidant available to simply talk, to brainstorm or vent with someone who can relate to their challenges.

At this stage in my career, much of my work has shifted toward assisting the boards of growing churches and leaders of Christian-based organizations. I share their unique worldview, so I am personally motivated to see them succeed in their mission. I occasionally reference the Bible, I understand who is ultimately in control, and I believe in the power of prayer. And for the privately held businesses that I work with, I feel it is important that their leaders understand my values and perspective on servant-leadership.

My rates are competitive compared to other consultants in the market. Of course, the scope and approach we take for an engagement can cause the total cost to fluctuate considerably. (i.e. onsite or remote) I will present a price for the entire “engagement” we agree to, or a specific monthly rate that allows us the flexibility to use our time in the most effective manner each month. I do not charge by the hour.

During our engagement I want you to feel free to contact me without a concern for “being on the clock”. Regular communication is encouraged. Depending on the situation and often limited resources of nonprofit organizations, I may be flexible in pricing when warranted. The next step? To simply meet so we can first get to know each other.

We stop. At that point we either step back and rectify where we have gone off track from your expectation, or we agree that this isn’t going to work like we had hoped. I require no long-term “contract”. If for whatever reason you want to end an engagement, we do. No hard feelings.